A luxury Scandinavian design company are looking for a Head of Customer Service to join their UK family. They are a small, dedicated and creative team based in a stunning showroom in Clerkenwell.

As Head of Customer Service you will manage and motivate a small team and ensure that the company is going above and beyond with their service.

Responsibilities –

• Direct and manage all activities relating to the delivery of effective customer service

• Line Manager for internal team; Customer Services Manager and In House Sales

• Administration of Key End User Accounts

• Manage credit accounts

• Manage debtors and creditors

• Update and oversee cashflow

• Manage Technical Sales & Aftersales care

• Training and mentoring of all employees

• Manage cross borders

• Oversee and monitor all complaints

• Cover for CSM and In House Sales

• Manage price lists

They would ideally like someone who is confident and experienced and who can bring in new ideas and take a strategic and analytical approach. It is important that you enjoy managing a small and dedicated team and can mentor people well to bring out the best in them.

This is a great opportunity to join a successful and collaborative organisation.

Salary circa £40-45,000 but flexible – please apply and specify your salary expectations. This role is to work in the Clerkenwell showroom 5 days per week.